privacy policy



This document details what user data is gathered by this website and in the course of the provision of services through the website, and how the data is handled in accordance with applicable laws, specifically the Data Protection Act 2018, which is the UK’s implementation of the General Data Protection Regulation (EU) 2016/679 (GDPR).

who administers this website?

This website ( is administered by me, Ainsley Roberts. I also deliver all services available via the website, and handle all email correspondence with users. I can be contacted by emailing or by submitting a contact form via the website.

what information is collected, how, and why?

When you use this website and/or receive my services, information about you is collected in various ways. The sections below explain how this information is collected, what information is collected and why it is needed.

website forms

Some information is collected when a user submits a form on the website. There are currently two types of form:

To book a lesson, users need to submit a lesson booking form. Some information is required, and some is optional:   

  • Name (required) – so I know what to call you!
  • Date of birth (required) – to confirm that you are over 18 years old (please see the “Age” section in the separate terms of service document)
  • Email address (required) – so that this website can send you an email to confirm your booking (if you make a payment, this is also passed to the PayPal portal so that PayPal can send you a separate email confirming your payment). I may also use your email address to contact you regarding your booked lesson(s), for example to send you an invitation to a meeting on a video conferencing platform, to ask for clarification of your learning priorities, or to cancel or reschedule the lesson. Finally, I may use your email address to send you important announcements and newsletters, but only if you opt to join the website’s mailing list (see below).
  • Mailing list preference (required) – a “yes” or “no” stating  whether you choose to join the website’s mailing list
  • Lesson date(s) and start and finish time(s) (required) – so that your lesson can be booked on the calendar
  • Preferred platform (required) – so that I know how to connect with you for our lesson
  • Skype ID (optional) – if you choose Skype as your preferred platform, I need your Skype ID in order to connect with you
  • Current English level (optional, select from list) – your self-evaluation of your current English level, to help me to understand your language needs and prepare your lesson. This field is “optional” on the form, but it is strongly recommended that you complete it when you book your first lesson with me.
  • First language (optional) – to help me to understand your language needs and prepare your lesson
  • Learning priorities (optional) – as above

Users can send a contact form via the “contact” page on the website to make enquiries about the services offered, ask to join the website’s mailing list, or give feedback on the website and services. The following information is required to submit a contact form:

  • Name (required) – so that I know what to call you when I respond, and also for accountability in the case of spam or inappropriate content
  • Date of birth (required) – to confirm that you are over 18 years old (please see the “Age” section in the separate terms of service document)
  • Email address (required) – so that I can respond to your enquiry/feedback if required; also to send you important announcements and newsletters if you opt to join the website’s mailing list
  • Message content (required) – so that I know what information you need
  • Mailing list preference (required) – a “yes” or “no” stating  whether you want to join the website’s mailing list

email correspondence

If users book lessons or send a contact form, I may respond by email. In some cases, this may lead to further email correspondence. With the exception of specific enquiries I may make regarding lesson arrangements or clarification of any user feedback, it is the user’s choice what information they include in emails they send. Only information which is directly relevant to the provision of lessons and the improvement of the website and services will be retained.


what are cookies?

This website uses cookies, which are pieces of code which the website places in the user’s internet browser cache. Cookies serve various purposes, but generally speaking some enable parts of the website to function as designed, and some enhance users’ experience, for example by remembering users’ details so that they don’t need to be entered repeatedly. Other types of cookie can be used for market research and analytics, i.e. monitoring how users interact with a website to inform improvements to its design.

what cookies does this website use and why?

Below is a full and current list of the cookies used on this website. I update the list every time new cookie functionality is added or removed (i.e. when funtions which create cookies are added to or removed from the website). The list shows the following information about each cookie: its name and ID, how long it is designed to remain active for, whether it is categorised as “necessary” (i.e. essential to the correct finctioning of the website) or “non-necessary”, and its purpose. A version of this list, slightly simplified for readability, can be viewed by the user on clicking a “Find out more” link in the cookie consent banner.

akavpau_ppsdthird partyUnknown(Necessary) This cookie is provided by Paypal. The cookie is used in context with transactions on the website.
cookielawinfo-checkbox-necessarysession1 hour(Necessary) This cookie records whether necessary cookies can be placed.
GPSthird party1 year+(Non-necessary) This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location
IDEthird party1 year+(Non-necessary) Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
LANGthird party1 year+(Necessary) No description (domain =
pll_languagethird party1 year(Necessary) This cookie is set by Polylang plugin for WordPress powered websites. The cookie stores the language code of the last browsed page.
test_cookiethird partyUnknown(Non-necessary) This cookie is set by The purpose of the cookie is to determine if the users'' browser supports cookies.
tsthird party3 years(Necessary) This cookie is provided by the PayPal. It is used to support payment service in a website.
ts_cthird party1 year+(Necessary) This cookie is provided by PayPal when a website is in association with PayPal payment function. This cookie is used to make safe payment through PayPal.
viewed_cookie_policypersistent1 day(Necessary) This cookie records whether the user has clicked the "ACCEPT" button in the cookie consent banner.
VISITOR_INFO1_LIVEthird party1 year+(Non-necessary) This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSCthird partyUnknown(Non-necessary) This cookie is set by Youtube and is used to track the views of embedded videos.

how does this website support users in controlling cookies?

When a user first visits the website, a banner is prominently displayed informing the user that the website uses cookies, and giving the choice of giving consent (by clicking “Agree”) or clicking a link to “find out more”. This link opens an information panel which explains what cookies are, shows the simplified cookie list described above, and gives a link to a not-for-profit website ( which has instructions on how to use their browser settings to identify and (optionally) selectively remove and/or block cookies. 

Please be aware that if you book lessons requiring payment via PayPal, your browser will be redirected to a payment page on the PayPal website. The PayPal website places its own cookies in your browser, most of which are necessary to enable payment to be made. There is a separate cookie consent banner on the PayPal website which lets users review and control PayPal cookies.

lesson notes

During lessons I will often make notes about your use of language and the content of our lessons, to help me to give you language feedback and to plan future lessons or lesson stages. For example I may note down any grammar, vobaulary or pronunciation errors which need feedback, or information which you give about your language goals and preferred conversation topics. I will also make notes summarising what content is covered in lessons, to give continuity and to avoid accidental repetition in future lessons.

audio and video recordings and screenshots

Sometimes I might want to record video and/or audio of all or part of a live lesson, either to review with you privately during a lesson in order to give you feedback, or to include in promotional or educational materials which I may produce and make available via the website. I may also want to take a screenshot during a live lesson to use for promotional purposes on the website or on social media. IMPORTANT: I will always ask for your consent in writing before recording your voice or image. Any request for consent will include an explanation of why the recording or image is being taken and how I plan to use it. You are under no obligation to give consent.

embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the user has visited the other website.

These other websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

who is your data shared with?

Your data is not shared with any third parties, with these exceptions:

  • information sent to the PayPal portal when you book lessons using the website’s booking form, which enables PayPal to take payment and send you confirmation by email
  • any video or audio recordings or screenshots which may be used on the website or on social media, if you have given written consent
  • any information which I may be legally required to share with law enforcement agencies as part of any criminal investigations

how is the information kept secure?

Administrative access to the Englotron website and access to the email account are protected by passwords. Additionally the website’s admin area is protected by a security plugin.

All necessary information about users which is collected as described in the sections above is stored securely on my local computer, access to which is password protected and to which only I have access.  

how long is the information kept for?

Data about users is retained for one year after the user’s most recently booked lesson, or in the case of users who join the website’s mailing list but do not book lessons, for one year from the date of joining the mailing list. After this time, data is deleted and users are removed from the mailing list (if still subscribed).

what rights do you have over your data?

Under data protection law, you can request to receive an exported file of the personal data I  hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data which I am obliged to keep for administrative, legal, or security purposes.

what can you do if you have concerns?

If you have any questions, suggestions or concerns about the way I collect and manage your data, please contact me by email ( or by submitting a contact form in the first instance. If reasonable and practical I will attempt to resolve the issue by dialogue. If you are unhappy with my response or if you need any advice you should contact the Information Commissioner’s Office (ICO). More guidance and contact information can be found at